Job Title: Operations Manager

Location: Phoenix Cleaning Company, Batley (working across West Yorkshire and occasionally Manchester & North Yorkshire)

Salary: Competitive, based on experience. Circa £35k to £40k

Hours: Full-time, 40 hours per week - please note this role does require early starts usually around 5am

Role Overview

The Operations Manager will make sure our cleaning services run well each day. You will plan work schedules, manage staff, handle job quotes, and sort out any issues. This role will free up the business owner from daily tasks so they can focus on growth.

Key Responsibilities

1. Work Planning & Scheduling

 Plan and manage staff schedules.

 Make sure all bookings are well-organised and efficient.

 Adjust schedules when last-minute changes or urgent jobs come in.

 Set up systems to reduce the need for evening work.

2. Staff Management & Support

 Be the first point of contact for staff issues, including early morning calls.

 Check staff performance and provide support, feedback, and training.

 Help sort out any problems between staff members.

 Oversee hiring, training, and onboarding of new staff.

3. Client Quoting & Job Assignments

 Handle quotes for small-to-medium jobs, so the owner can focus on bigger sites.

 Visit sites, understand client needs, and give accurate quotes.

 Keep a record of past quotes to improve pricing efficiency.

4. Improving Operations

 Look for ways to make work smoother and more effective.

 Make sure equipment and cleaning supplies are ready and in good order.

 Ensure staff follow health and safety rules.

 Work with management to help the business grow and keep clients happy.

What We’re Looking For

We want someone who is great at organising and leading a team. You should have:

 Experience in operations, ideally in cleaning or a similar industry.

 Good problem-solving skills and the ability to handle challenges.

 Strong communication skills to manage staff and clients well.

 A hands-on approach and a focus on solutions.

 Attention to detail and the ability to handle many tasks at once.

 IT skills, including experience with scheduling software and MS Office.

 A full UK driving licence, as travel to sites is essential.

   An enhanced DBS will be required for this role.

Benefits

Competitive pay, based on experience £35 000 to £40 000

A key role in a growing company.

 A friendly and supportive team.

Some flexible working options.

Training and development opportunities.

Company car after probation period 

Experience in the cleaning services or facility management industry is a plus

How to Apply

If you are an organised and proactive person looking for a rewarding role, we would love to hear from you! Please send your CV and a cover letter explaining why you would be a great fit for this job.

Join Phoenix Cleaning Company and help us deliver excellent cleaning services!